Workers' Compensation
York brings its unique brand of flexible, responsive claims-handling and risk management expertise to workers' compensation accounts.
York works to craft claims and loss control programs that address each client's unique needs and produce favorable workers' compensation
outcomes – for both the injured employee and the employer.
Customized processes and structure: Most TPAs have a "take it or leave it" philosophy when it comes to processes and
program structure. At York, we'll listen closely to your needs and come back with a customized proposal that addresses your concerns and
exceeds your expectations.
Market and industry focus: York's workers' compensation services are focused on specific markets, including public entities, commercial
self insureds of all types and MGA programs. And within each market, we have developed expertise in literally hundreds of industries.
National capability, local presence: With more than 25 branch offices and key workers' compensation hubs in California, Nevada,
Illinois, Florida, New Jersey, Pennsylvania and Texas, York has the size and scope to handle national accounts, and the local presence
necessary to satisfy all states' regulatory requirements and to lend extensive jurisdictional expertise to the claims-handling process.
Incoming claims triage: York's adjusters handle routine claims quickly and efficiently so they can focus their expertise and attention
on more challenging claims. This triage keeps small problems from escalating, gets injured employees back to work more quickly,
and ensures optimum cooperation throughout the claims process.
Powerful, easily customizable claims system: Clients call Claims Connect™, York's proprietary risk management information system,
"one of the best in the industry" and "absolutely invaluable." Web-based and easy-to-use,
Claims Connect can be customized to display the claims details and reports specified by the client.
Responsive, attentive communication: 24-hour guaranteed first contact calls and return calls, access to York's top leaders,
dedicated client services directors, and call center personnel and adjusters trained to provide superior customer service –
these are the hallmarks of York's communications practices.
Automatic implementation of cost-control measures: Each of York's workers' compensation claims programs integrates the following
industry best practices that help control clients' total costs of risk:
- Medical bill, utilization and physician reviews
- Return-to-work programs
- Special investigations/surveillance services
- Special funds recovery
- Litigation management